Terms of service

Welcome to Heart Hora. These Terms of Service govern your access to and use of our website and your purchase of products from Heart Hora.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

About Heart Hora

Heart Hora is a United States-based business located in Baltimore, Maryland. We offer handmade garden and outdoor wood products.

Heart Hora currently sells and ships products within the United States only. International shipping is not currently available.

Products and Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, materials, prices, and availability on our website.

Because many Heart Hora products are made from natural wood, variations in color, grain, knots, texture, and overall appearance may occur. These natural characteristics may cause individual products to differ slightly from product photographs or other examples shown on our website.

Product photographs may include plants, decorations, or other items used for display purposes. Unless specifically stated in the product description, those items are not included with the purchase.

Orders

When you place an order through our website, you are making a request to purchase the products selected at the displayed price and under the terms presented at checkout.

An order may be subject to product availability, payment authorization, shipping availability, and other applicable conditions.

Heart Hora reserves the right to cancel or refuse an order when reasonably necessary, including where there is a product availability issue, payment problem, apparent pricing or listing error, suspected fraudulent activity, or another legitimate business or legal reason.

If Heart Hora cancels an order after payment has been received, the applicable amount will be refunded to the original payment method where reasonably possible.

Payment

Heart Hora accepts major credit and debit card payment methods available at checkout.

Payment must be successfully authorized before an order can be processed. Customers are responsible for providing accurate billing and payment information.

Prices and applicable shipping charges will be displayed during the purchasing process before the order is submitted.

Shipping and Delivery

Heart Hora currently ships within the United States only. We do not currently offer international shipping.

Shipping and delivery estimates shown on our website or during checkout are based on the information available at the time of purchase. Actual delivery times may vary due to carrier delays, weather, holidays, address issues, or circumstances outside our reasonable control.

If a qualifying shipping delay occurs, Heart Hora will provide any notices and options required by applicable law.

Returns and Refunds

Heart Hora offers a 90-day return period for eligible products, subject to the conditions described in our Refund & Return Policy.

Customers should review the Refund & Return Policy before completing a purchase. The policy explains return eligibility, damaged or defective products, cancellations, and refund processing.

Once an approved return has been received and processed, Heart Hora will process the applicable refund within 7 business days. The time required for a bank or card issuer to post the refund may vary.

Customer Responsibilities

When placing an order, you agree to provide accurate and complete information, including your name, billing information, email address, telephone number, and shipping address.

You are responsible for reviewing your order information before completing your purchase and for notifying us as soon as possible if you discover an error.

Acceptable Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with the security or operation of the website.
• Copy, reproduce, or misuse website content without appropriate permission.
• Submit false, misleading, or fraudulent information.

Intellectual Property

Unless otherwise stated, the content on the Heart Hora website, including text, graphics, logos, photographs, product descriptions, designs, and other materials, is owned by or licensed to Heart Hora.

You may not reproduce, distribute, modify, publish, or commercially use our content without prior permission, except where permitted by applicable law.

Third-Party Services and Links

Our website may use or link to third-party services that support payment processing, shipping, website functionality, analytics, or other services.

Third-party services may have their own terms and privacy policies. Heart Hora is not responsible for the policies or practices of third parties that we do not control.

Website Availability

We make reasonable efforts to keep our website available and functioning, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from security vulnerabilities.

We may update, modify, suspend, or discontinue portions of the website or its features when reasonably necessary.

Disclaimers

To the extent permitted by applicable law, the website and its content are provided based on the information available to Heart Hora at the time.

Nothing in these Terms is intended to exclude, restrict, or limit any consumer rights or remedies that cannot legally be excluded, restricted, or limited under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Heart Hora will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or purchase of products.

Nothing in these Terms limits liability or rights where such limitation is prohibited by applicable law.

Changes to These Terms

Heart Hora may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date shown at the beginning of this page.

Governing Law

These Terms are intended to be interpreted under applicable laws of the United States and the State of Maryland, without preventing the application of mandatory consumer-protection laws that may apply to a particular customer or transaction.