Privacy policy

At Heart Hora, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or otherwise interact with our online store, how we use that information, and the choices that may be available to you.

Heart Hora is a United States business located in Baltimore, Maryland. We currently sell and ship our products within the United States only.

Information We Collect

Depending on how you interact with our website, we may collect information that you provide directly to us or information generated through your use of our website.

Information may include:

• Name and contact information
• Email address
• Telephone number
• Billing and shipping address
• Order and purchase information
• Information you provide when contacting customer support
• Payment-related information necessary to process an order
• Website usage and device information
• Information collected through cookies and similar technologies

Payment Information

Heart Hora accepts major credit and debit card payment methods available at checkout.

Payment information is handled through the payment-processing services available through our online checkout. We do not need your full payment card number for ordinary customer-service purposes.

How We Use Your Information

We may use personal information for purposes such as:

• Processing and fulfilling orders
• Processing payments
• Providing customer support
• Communicating with you about your order
• Processing returns, refunds, and other customer requests
• Maintaining and improving our website
• Understanding how customers use our website
• Detecting, preventing, and investigating fraud or unauthorized activity
• Protecting our business, customers, and website
• Complying with applicable legal and regulatory requirements

Order Information

When you place an order with Heart Hora, we use the information necessary to process and fulfill your purchase. This may include your name, contact information, billing information, shipping address, purchased products, and order details.

This information may also be used to provide order updates, customer service, shipping assistance, returns, and refunds.

How We Share Information

We may share personal information with service providers and business partners when reasonably necessary to operate our online store and provide requested services.

These may include providers that assist with:

• Online store and website functionality
• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting and technical services
• Website analytics and performance
• Fraud prevention and security
• Customer service

We may also disclose information when required by applicable law, legal process, or government request, or when reasonably necessary to protect our rights, customers, property, or business.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality, remember preferences, understand website usage, improve performance, and provide a better shopping experience.

Some cookies may be necessary for the website and checkout to function, while others may be used for analytics or other purposes depending on the services and features enabled on our website.

Communications

If you contact Heart Hora by email, telephone, or through our website, we may retain information from that communication in order to respond to your request and provide customer service.

We may send transactional communications relating to your orders, including order confirmations, shipping information, and other necessary service messages.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process orders, maintain appropriate business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and protect our legitimate business interests.

When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

Your Privacy Rights

Depending on where you live and whether applicable privacy laws apply to your information, you may have certain rights concerning your personal information.

These rights may include:

• The right to know what personal information we collect and how it is used
• The right to request access to personal information we maintain about you
• The right to request correction of inaccurate personal information
• The right to request deletion of personal information, subject to applicable exceptions
• The right to opt out of certain uses or disclosures where provided by applicable law
• The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights

To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

Children's Privacy

Our website is intended for general consumers and is not directed to children under the age of 13. We do not knowingly request or collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

Third-Party Services and Websites

Our website may contain or use services provided by third parties. These third parties may have their own privacy policies and practices.

Heart Hora is not responsible for the privacy practices of third-party websites or services that we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date shown at the beginning of this policy.