Shipping policy

At Heart Hora, we aim to provide a clear and reliable shipping experience for our customers.

Heart Hora currently ships products to customers within the United States only. We do not currently offer international shipping.

Where We Ship

We currently ship to eligible addresses throughout the United States.

International shipping is not available at this time.

Free Shipping

Heart Hora currently offers free standard shipping on eligible orders shipped within the United States.

No separate standard shipping charge is added to eligible orders at checkout.

Order Processing

Orders are processed during our regular business hours:

Our standard handling time is approximately 1–2 business days before an order is handed to the shipping carrier.

Orders placed outside our regular business hours may be processed on the next available business day.

Delivery Time

After an order has been processed and handed to the carrier, the estimated transit time is approximately 3–6 business days.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary depending on the carrier, destination, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.

Order Cut-Off Time

Our regular business hours are Monday through Friday, 9:00 AM–6:00 PM. Orders received outside our regular business hours are generally processed on the next available business day.

Any order cut-off time specifically displayed during checkout or in your order confirmation will apply to that order.

Order Tracking

When tracking information is available, it may be provided in your shipping confirmation or order information.

Tracking information may take some time to update after the carrier receives the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at contact@hearthora.us.

We will make reasonable efforts to assist with address corrections, but changes may not be possible after an order has entered processing or has been shipped.

Shipping Delays

Although we work to meet the estimated delivery times stated above, delays may occasionally occur because of carrier operations, severe weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

If we become aware that an order cannot be shipped within the applicable timeframe, we will provide any notices, revised shipping information, cancellation options, or refunds required by applicable law.

Damaged Packages

If your order arrives damaged, please contact Heart Hora as soon as possible.

Please provide your order number and clear photographs of the package and product so that we can review the issue and determine the appropriate resolution.

Undeliverable Packages

If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, please contact us so that we can review the available options.

Any additional shipping arrangements will be handled according to the circumstances of the order and applicable law.

International Shipping

Heart Hora currently does not ship outside the United States.

Orders with shipping addresses outside the United States are not eligible for our standard shipping service.