Heart Hora offers handmade garden and outdoor wood products, including cedar planters, raised garden products, cold frames, and other products designed for outdoor spaces.

Heart Hora offers handmade garden and outdoor wood products. Because natural wood is used in many of our products, individual pieces may have variations in grain, knots, color, and texture.

Product photographs are intended to represent the product. Natural wood has variations in grain, knots, color, and texture, so the appearance of an individual product may differ slightly from photographs.

Select the product you would like to purchase, choose any available options, add the product to your cart, and complete checkout with your shipping and payment information.

If you need to cancel an order, please contact Heart Hora as soon as possible. We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or shipping.

If an order has already been processed or shipped, the normal return procedure may apply.

Contact us as soon as possible if you notice an incorrect shipping address. We will make reasonable efforts to help, but an address change may not be possible after an order has entered processing or has shipped.

Heart Hora accepts major credit and debit card payment methods available at checkout.

Heart Hora displays prices in U.S. dollars (USD) for customers shopping in the United States.

Heart Hora currently ships within the United States only. We do not currently offer international shipping.

Heart Hora currently offers free standard shipping on eligible U.S. orders.

Our standard handling time is approximately 1–2 business days.

After processing, estimated carrier transit time is approximately 3–6 business days.

This results in an estimated total delivery time of 4–8 business days.

Delivery estimates are not guaranteed delivery dates and may vary because of carrier operations, weather, holidays, or other circumstances.

When tracking information is available, it may be provided in your shipping confirmation or order information. Carrier tracking information may take some time to update after shipment.

Delivery estimates can be affected by carrier delays, severe weather, holidays, transportation conditions, or other circumstances outside our reasonable control.

If a qualifying shipping delay occurs, Heart Hora will provide any notices or options required by applicable law.

Heart Hora offers a 90-day return period for eligible products. Products must generally be new and unused and meet the conditions described in our Return & Refund Policy .

No. Heart Hora does not charge a restocking fee for eligible returns.

After an approved return has been received and processed, Heart Hora processes the applicable refund within 7 business days.

The time required for your bank or card issuer to post the refund to your account may vary.

Heart Hora does not currently offer standard product exchanges.

If you receive a damaged or defective product, please contact us so we can review the issue and determine the appropriate resolution.

Contact Heart Hora as soon as possible and provide your order number together with clear photographs of the product and packaging.

We will review the issue and determine the appropriate resolution according to our Return & Refund Policy and applicable law.

Natural wood has unique grain patterns, knots, colors, and textures. These characteristics are normal and may cause slight visual differences between individual products and product photographs.

You can contact us using:

Email: contact@hearthora.us
Phone: +1 (410) 921-7039

Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: Closed