At Heart Hora, we want you to be satisfied with your purchase. If you are not satisfied with an eligible product, you may request a return within the return period described below.

This Return & Refund Policy applies to purchases made through the Heart Hora online store and shipped within the United States.

90-Day Return Window

Customers may request a return within 90 days of delivery of the product.

Return requests submitted after the 90-day return period may not be accepted, except where otherwise required by applicable law.

Eligible Returns

To be eligible for a standard return, the product must be:

• New and unused.
• In its original condition.
• Returned within the 90-day return period.
• Accompanied by the order information reasonably necessary to identify the purchase.

Because many Heart Hora products are made from natural wood, normal variations in wood grain, knots, color, and texture are natural characteristics and are not considered defects by themselves.

Items That May Not Qualify for a Standard Return

A return may be denied or adjusted where a product has been used, damaged after delivery, modified, altered, or otherwise returned in a condition that does not meet the requirements of this policy, subject to applicable law.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

How to Request a Return

Before sending a product back, please contact Heart Hora to request return instructions.

Please include:

• Your full name.
• Order number.
• Email address used for the purchase.
• Product you wish to return.
• Reason for the return.

Do not send a return to the Heart Hora business address unless our customer service team specifically provides that address as the authorized return destination.

Return Method

Approved returns are made by mail.

Heart Hora will provide the applicable return instructions after the return request has been reviewed.

Return Shipping

Return shipping arrangements and responsibility for return shipping costs will be communicated when your return request is approved.

Customers should not ship a product back without first receiving return instructions from Heart Hora.

For products that arrive damaged or are confirmed to have a manufacturing defect, Heart Hora will review the circumstances and provide an appropriate resolution in accordance with applicable law.

Damaged or Defective Products

If your product arrives damaged or you believe it has a defect, please contact us as soon as reasonably possible after delivery.

Please provide your order number and clear photographs of the product and packaging when contacting us. This information helps us review the issue and determine the appropriate resolution.

Depending on the circumstances, an eligible damaged or defective product may qualify for a replacement, return, or refund.

Refunds

Once an approved return has been received and inspected, Heart Hora will process the applicable refund to the original payment method.

Approved refunds are processed within 7 business days after the returned product has been received and processed by Heart Hora.

After Heart Hora processes the refund, the time required for the funds to appear in your account may depend on your bank or card issuer.

Restocking Fees

Heart Hora does not charge a restocking fee for eligible returns.

Exchanges

Heart Hora does not currently offer standard product exchanges.

If you receive a damaged or defective product, please contact us so we can review the issue and determine the appropriate resolution.

Order Cancellations

If you need to cancel an order, please contact Heart Hora as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or shipping. Once an order has been processed or shipped, the normal return procedure may apply.

Refund Exceptions

Refunds are subject to the eligibility requirements described in this policy and applicable law.

If a return does not meet the requirements of this policy, Heart Hora will contact the customer regarding the available options where appropriate.